Shipping policy
Last updated: 20 October 2026
SeoulMNF works with international fulfilment partners (Zendrop / AliExpress) who ship most items directly from their warehouses, mainly in China. This means delivery takes longer than from a local store – we prefer to tell you honestly up front.
1. Order processing
- Orders are processed within 1–3 business days (up to 5 business days during peak periods such as November–January).
- You will receive a shipping confirmation email with a tracking number. Tracking usually starts updating within 3 business days of dispatch.
2. Shipping costs
The shipping cost for your order, including any free-shipping offers, is calculated and shown at checkout before you pay.
3. Estimated delivery times
These are estimates, not guarantees, based on our fulfilment partner's published average delivery times.
| Destination | Estimated total delivery time (incl. processing) |
|---|---|
| South Africa | approx. 4–6 weeks |
| United States | approx. 2–4 weeks |
| United Kingdom | approx. 2–4 weeks |
| European Union | approx. 2–4 weeks |
| Canada, Australia, New Zealand | approx. 2.5–4 weeks |
| Other countries | approx. 3–6 weeks |
- Delays can happen during peak season (November–January), public holidays, customs inspection or courier disruptions. If your order is delayed beyond these estimates we will contact you, and you may cancel for a full refund (see our Refund Policy, section 6).
- Some remote and island areas may not be serviceable. If we cannot ship to your address, we will refund you in full.
- Orders with multiple items may arrive in separate parcels on different days.
4. Customs, duties and import VAT
- South African customers: our products are imported. SARS levies customs duty on imported goods (for example, clothing is generally dutiable at 45%) plus 15% import VAT. Depending on the shipment, customs duty, import VAT and a courier clearance fee may be payable by you on delivery. Contact us before you order and we will give you an estimate.
- International customers: import duties, taxes and brokerage fees set by your country are your responsibility unless stated otherwise at checkout.
- The courier may ask for your ID number to clear customs. Please enter an accurate phone number and address at checkout.
5. Wrong address
Please check your address carefully at checkout. Email us within 12 hours of ordering if it needs to change. Once an order has shipped we cannot redirect it. Parcels returned to us because of an incorrect address can be reshipped at your cost.
6. Lost, stolen or damaged in transit
If tracking shows "delivered" but you have not received your parcel, please check with neighbours or your local post office / collection point, then contact us within 7 days. We will open an investigation with the carrier and reship or refund where the carrier confirms loss. Items damaged in transit are covered by our Refund Policy (section 2).
7. Contact
Email: admin@seoulmnf.com
Phone / WhatsApp: +27 71 401 2363