Refund policy

Last updated: 20 October 2026

We want you to love what you ordered from SeoulMNF. If something isn't right, this policy explains your options. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Change of mind – 7-day cooling-off period (ECTA s44)

  • You may cancel your order and return the item(s) within 7 days after you receive them, for any reason and without penalty.
  • To start a return, email admin@seoulmnf.com with your order number and the item(s) you are returning. We will reply with return instructions within 2 business days.
  • Items should be returned unused and unwashed, with tags and original packaging where possible. You may open and inspect the item as you would in a shop.
  • Return shipping: the only cost to you is the direct cost of sending the item back to us.
  • Refund: we refund the full price you paid, including the original delivery fee if one was charged, to your original payment method within 30 days of receiving your cancellation (ECTA s44(2)). In practice we aim to process refunds within 7 business days of receiving the returned item.

2. Faulty, damaged or incorrect items (CPA s55–56)

  • If your item is defective, damaged on arrival, unsafe, or not what you ordered, contact us within 6 months of delivery with your order number and clear photos of the item and the problem.
  • At your choice, we will repair it, replace it, or refund you in full. We cover all return shipping costs for faulty or incorrect items.
  • For low-value items, or where returning the item would cost more than the item itself, we may ask for photos only and refund or replace without requiring a return.
  • This does not cover normal wear and tear, damage caused by misuse, or failure to follow care instructions.

3. Items not as described (CPA s20)

Because you could not inspect the goods before buying online, if the item delivered is not of the type or quality you reasonably expected from the description and photos, you may return it within 10 business days of delivery at our cost.

4. Wrong size / exchanges

  • Because items ship from our supplier's warehouse, we cannot swap sizes directly. Return the item under section 1 (within 7 days) and place a new order for the correct size; we will refund the original order once the return arrives.
  • Please check the size information on each product page before ordering. If you are unsure, email us and we will help.

5. Items that cannot be returned for change of mind

  • Items made or personalised to your specific instructions (ECTA s42), if we offer any in future.
  • This does not limit your rights in section 2 for faulty goods.

6. Lost or late orders

  • If your tracking shows no movement for 15 business days, or your order has not arrived 10 business days after the latest estimated delivery date in our Shipping Policy, contact us and we will reship or refund in full.
  • Under ECTA s46, if we do not deliver within 30 days of the day after you ordered, or within the delivery period stated in our Shipping Policy at the time of your order, you may cancel with 7 days' written notice and receive a full refund.

7. International customers

The same 7-day change-of-mind and faulty-goods terms apply. International customers pay return shipping for change-of-mind returns. Import duties and taxes paid to your local customs authority are refunded only where your customs authority refunds them.

8. How refunds are paid

Refunds are made to the original payment method (card or the account used for EFT). Your bank may take 3–7 business days to show the credit. We will email you once the refund has been processed.

9. Contact

SeoulMNF
Email: admin@seoulmnf.com
Phone / WhatsApp: +27 71 401 2363
Returns address: 9E Argyle Avenue, Buccleuch, Johannesburg, Gauteng, 2090, South Africa